Terms & Conditions

Scope

1. These Terms and Conditions apply to all legal transactions under this agreement between Bengü Altikulacoglu-Mix and the other party to the agreement, referred to below as the “Participant.”
    

2. The Terms and Conditions that were included when the agreement was made apply. Changes or additions are considered accepted if the Participant does not object in writing. The Participant must send the objection to the Provider within 2 weeks after being informed of the changes. Legal rights remain unaffected.

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Subject of the Agreement

1. The Provider offers energy sessions, coaching, spiritual consultations on site, or remote/distance sessions. The type, duration, and main content of the booked service are based on the service description published at the time of booking.
    

2. The main subject of the agreement is services in the areas of life guidance, personal development, and energetic-spiritual support. No specific result is guaranteed. The services are not intended to diagnose, cure, or reduce illnesses, health problems, or physical injuries and do not replace medical, alternative medical, or psychotherapeutic treatment.
    

3. For sessions involving minors, the person entering into the agreement is the adult legal guardian who makes the booking. The session may only take place with the required consent of the legal guardian(s) who are entitled to give this consent. If the minor clearly does not want to take part, this will be respected.

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Formation of the Agreement

1. An agreement is formed when the Participant requests or books an appointment and the Provider confirms the booking in text form, for example by email or through the Calendly booking tool. The session conditions and Terms and Conditions published on this website form the basis of the agreement and are automatically accepted when an appointment is booked.

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Duration of the Agreement and Payment

1. The agreement begins and ends at the specific time individually agreed.
    

2. Payment terms: The fee is based on the total price of the booked service shown when the agreement is made. The total price is shown before the agreement is completed. Payment is made according to the booking terms by PayPal, bank transfer, or, in exceptional cases and by agreement, in cash immediately after the session.

3. If an invoice is issued, it must be paid within the payment period stated on the invoice.
    

4. If VAT applies, it is included in the stated total price.

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Scope of Services and Services Not Used

1. The scope of the services is based on the individual agreement between the Provider and the Participant.
    

2. Appointments may be cancelled free of charge up to 48 hours before the agreed appointment time. If the appointment is cancelled later or the Participant does not attend, the full session fee for the booked session duration will be charged as a cancellation fee.
    

3. The Provider may reschedule or cancel an appointment for valid reasons, especially due to the Provider’s own illness, force majeure, or other unexpected circumstances that make the session impossible or unreasonable. The Participant will be informed immediately. Any payments already made will be fully refunded if the appointment is cancelled. Further legal rights remain unaffected.
    

4. No specific personal, emotional, or energetic result is guaranteed. If a result personally expected by the Participant does not occur, this alone does not give the Participant the right to a refund. The Participant’s legal rights remain unaffected.

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Right of Withdrawal

1. You have the right to withdraw from this agreement within fourteen days, up to 48 hours before the booked appointment, without giving any reason. The withdrawal period is fourteen days from the date the agreement is made. To exercise your right of withdrawal, you must inform us (Bengü Altıkulaçoğlu-Mix, Wurzelseppstraße 13, 82049 Pullach, email: puls@herzenskosmos.com, telephone: +49 (0) 160 7471 477) of your decision to withdraw from this agreement by making a clear statement, for example by sending a letter by post or an email.
    

2. Effects of Withdrawal: If you withdraw from this agreement, we will refund all payments received from you without delay and no later than fourteen days from the date on which we receive your notice of withdrawal. We will use the same payment method that you used for the original transaction unless